We allow returns on an order within the first 30 days of receipt if the item(s). Returns must be in new, unused, or in undamaged condition. Please contact us at firstname.lastname@example.org for a return authorization number. A 20% restocking fee is charged to pay for the cost of shipping on returns. For returns, we will send you a FedEx shipping label to be dropped off at a FedEx location of your choice. Use this link to find your nearest FedEx location Please note, we will provide a Fed Ex return label only if the return is sent back to us in the original box. If you do not have the original box, we cannot provide a return label and you are responsible for shipping the item(s) back to us with a carrier of your choice.
Please allow up to 5 days for the 80% refund to be processed from the time we received your return. Contact us for any assistance.
Free Return Shipping On Exchanges
We are happy to exchange all our products within 30 days after you receive your order. Only exchanges for items that have not been used or damaged will be accepted. We will provide a FedEx return label to be dropped of at a FedEx location. Use this link to find your nearest FedEx location. The exchange must sent back to us in the original box for the complimentary return label. If you do not have the original box, we cannot provide a return label and you are responsible for shipping the item(s) back to us with a carrier of your choice. Please contact us at email@example.com to make the exchange. Once the original item is received by us, you will receive a full refund if you have completed the exchange by placing the new order.
Please keep in mind that if the item has been damaged it is not eligible for exchange. Contact us for any assistance.
Gorilla Dog Beds offers free shipping anywhere in the Continental United States with a minimum order of $50.00. We can also ship to Alaska and Hawaii for an additional charge. Please contact us for a shipping rate for those two states. International shipping also available upon request.
We try to ship out orders within three business days. If you need your order by a specific date, please contact us for assistance. We will do our best to accommodate you.