We allow returns on orders within the first 30 days of receipt of the item(s). Returns must be clean, unused, and cannot be damaged. Please contact us at firstname.lastname@example.org for a return authorization number. A 20% restocking fee is charged to pay for the cost of shipping on returns. For returns, we will send you a FedEx shipping label to take to a FedEx location of your choice. Use this link to find your nearest FedEx location. Please note, we will provide a Fed Ex return label only if the return is sent back to us in the original box. If you do not have the original box, we cannot provide a return label, and you are responsible for shipping the item(s) back to us with a carrier of your choice.
Custom embroidery items cannot be exchanged or returned.
Please allow up to 5 days for the 80% refund to be processed from the time we received your return. Contact us for any assistance.
Free Return Shipping On Exchanges
We are happy to exchange all our products within 30 days after you receive your order. Only exchanges for items that have not been used or damaged will be accepted. We will provide a FedEx return label to be dropped off at a FedEx location. Use this link to find your nearest FedEx location. The exchange must be sent back to us in the original box for the complimentary return label. If you do not have the original box, we cannot provide a return label, and you are responsible for shipping the item(s) back to us with a carrier of your choice. Please contact us at email@example.com to make the exchange. Once we receive the original item, you will receive a full refund if you have completed the exchange by placing the new order.
Please keep in mind that if the item is damaged, it is not eligible for exchange. Contact us for any assistance.
Gorilla Dog Beds® offers free shipping anywhere in the Continental United States with a minimum order of $50.00. We also ship worldwide at a discounted rate.
We try to ship out orders within three to five business days. If you need your order by a specific date, please contact us for assistance. We will do our best to accommodate you.
Although all our dog beds and kennel pads are made of the most durable materials, our 125-day chew proof guarantee is for our Gorilla Ballistic line of dog beds and kennel pads only. Nothing is 100%, but we do have a 96% success rate with chewing dogs. The warranty is in place for the 4% of chewing dogs that don’t give up and eventually chew the bed or crate pad. If your dog chews through the cover, we will send out one replacement cover free of charge. The one-time warranty does not include the mattress or a refund of the product purchased. This warranty is good for 125 days after you receive your package. If you notice any chewing damage, we recommend removing the bed from your dog to ensure your dog does not eat the bedding. Reintroduce the bed after receiving your replacement cover.
Embroidery is NOT covered under the 125-day Chew Proof Warranty.
To process a warranty claim, create an account on our website. In the top left corner, click on the ‘My Account’ icon. There will be a tab on the left side of the screen that says ‘Warranty Claim.’ Click on the tab and complete the form to submit your warranty request.